Shipping policy

SHIPPING POLICY

✨ FREE Shipping on All Orders — No Minimum Required

Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
We ship internationally from our fulfillment center. Estimated delivery times:
• United States: 8–15 business days
• Canada / Australia / UK: 10–18 business days
• Other countries: 12–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.

Customs & Duties
International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer. SoulVibe Gems is not responsible for any customs delays.

Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@soulvibegems.com and we will do our best to assist you.