Refund policy
Refund & Return Policy
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving the last item of your order to request a return or cancellation.
EU Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 30 days of receiving your order, without giving any reason. The 30-day withdrawal period is extended if it ends on a weekend or public holiday.
To exercise your right of withdrawal, you may submit a request directly through your account at soulvibegems.com, or contact us at support@soulvibegems.com. We will send you an acknowledgement of receipt without delay.
Eligibility
To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.
How to Start a Return
Log in to your account at soulvibegems.com, go to your Orders, and submit a return or cancellation request. You may also contact us at support@soulvibegems.com. We will respond within 24 hours.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned goods. Original shipping costs are refunded for EU withdrawal requests.
Damages and Issues
Non-Returnable Items
Custom or personalized orders, and items marked as final sale, are not eligible for return unless defective.
Contact Us
SoulVibe Gems Email: support@soulvibegems.com Website: soulvibegems.com
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Refund & Return Policy
Overview
At SoulVibe Gems, we want you to love your crystals. If you're not completely satisfied, we're here to help.
Return Window
We accept returns within 30 days of receiving the last item in your order. The 30-day period is extended if it ends on a weekend or public holiday.
EU Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 30 days of receiving your order, without giving any reason.
To exercise this right, log in to your account at soulvibegems.com, go to your Orders, and submit a return or cancellation request — no prior authorization required. You may also contact us at support@soulvibegems.com. We will confirm receipt of your request without delay.
For EU withdrawal requests, we will refund all payments received, including standard delivery costs, within 14 days of receiving your returned item.
Eligibility
To be eligible for a return, items must be:
- Unworn and unused
- In original condition with tags attached
- In original packaging
- Accompanied by proof of purchase
How to Start a Return
- Log in to your account at soulvibegems.com
- Go to Orders and select the item you wish to return
- Submit a return or cancellation request
- You will receive a confirmation and return instructions within 24 hours
Alternatively, email us at support@soulvibegems.com.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 14 days.
Damaged or Defective Items
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at support@soulvibegems.com with photos and your order number. We will resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized orders
- Items marked as final sale
- Items not in original condition
Cancellations
Orders may be cancelled before they are fulfilled. Log in to your account and submit a cancellation request, or contact us at support@soulvibegems.com as soon as possible.
Contact Us
SoulVibe Gems Email: support@soulvibegems.com Website: soulvibegems.com